What is Nespresso Club?
With the Nespresso loyalty program, our most loyal customers enjoy exclusive benefits related to the number of capsules they consume and the number of years they have been with us. A community united by the love of coffee and, of course, benefits that elevate the experience even further. Customer Care Our Nespresso Coffee Specialists are available Monday – Friday: 8am – 6pm, to answer all your questions about our coffees, to advise you with any coffee machine questions and to receive your orders.Your machine can be old, unused, or broken*, all of them are welcome. Give your machine another life through the RELOVE program. If you would like to bring back your machine to Nespresso please go to your nearest Nespresso boutique, visit Nespresso.The warranty period begins on the date of purchase and Nespresso requires presentation of the original proof of purchase to ascertain the date. During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner.Nespresso is being very intentionally marketed as a luxury brand. They’re putting a lot of work into making it feel high class and exclusive. This is the main point. They call their coffees ‘grands crus’ which has formerly been a descriptor for wines.When used carefully, a Nespresso machine can actually work for up to 10 years. So, even if you have to replace your Nespresso maker due to changes in your latte’s taste, you’re likely to have gotten your money’s worth.
How do I contact Nespresso support?
Nespresso Assistance If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support. Your NESPRESSO membership number is created when you place your first order via www. NESPRESSO Club on the phone. Your membership number can be found on any of our invoices and is also displayed on the first page when you log in on your account at www.Nespresso is just a phone call away Our Coffee Specialists are available to help place your order, by calling 1-855-325-5781.Check you are on the correct website by confirming the flag displayed in the bottom left corner of the screen. If you are a Nespresso Professional customer, please visit our Professional site. You will need to use the same email address as registered on your Nespresso account – double-check the spelling.The stated Nespresso machine must be purchased between the stated dates from one of the associated Nespresso retail partners, or directly from Nespresso or by calling Nespresso on Freephone 0800 442 442 (UK), or 1800 812 660 (ROI), or at www. Nespresso App, or visiting a Nespresso Boutique .Go to https://www. Register button located at the top right corner of the page. Fill in your First Name, Last Name, email address and password (minimum 6 characters).
Who owns Nespresso?
PIONEERING YEARS: TRIAL AND ERROR Founded as a company wholly owned by Nestlé SA, Nespresso introduced its first machines and launched the first four Grand Cru varieties. You can either set up a regular coffee order (Auto-Delivery) and choose a selection of blends and how often to receive deliveries. Or, if you need a Nespresso coffee machine, enjoy a generous discount and choose a monthly credit plan to spend on anything you wish.What is Nespresso Membership? Nestlé Nespresso SA (40 avenue de Rhodanie 1003 Lausanne (we or us) operates a customer recognition program. Membership is free of charge.Each month, you will receive a fixed amount of Nespresso Credit that you use to purchase Nespresso coffee or accessories on Nespresso. Nespresso Boutiques. The amount of Nespresso Credit you receive is equal to the monthly fee for the subscription plan.
Is Nespresso a lifetime warranty?
How to claim under your machine warranty. All Nespresso Machines and Aeroccino are covered by a 2-year warranty from the purchase date. You can claim against your warranty under the following terms and conditions: The machine warranty is registered under a local Nespresso membership account. Nespresso Assistance If you require machine assistance, including removable spare parts, contact Nespresso on: 0800 442 442Available Monday – Friday 8am – 6pm, and Saturday 9am – 4pm and receive personalised technical diagnosis and support.Your used capsules can be brought back to any Nespresso collection point, including any Nespresso boutique. Find the location nearest to you via our store locator.You can recycle your old coffee machine or milk device at any Nespresso store, free of charge, within 28 days of purchasing a new electrical item from us.Nespresso Assistance If you require assistance or spare parts, contact the Nespresso Club on 800-562-1465 for Original and on 877-964-6299 for Vertuo and receive personalized technical diagnosis and support.After cancellation, the Nespresso machine is yours to keep. The Nespresso Club, online, by phone or our Nespresso Boutiques will still be available for you to spend any Nespresso credit you may still have in your account. Nespresso credit expires 12 months after the date of cancellation of your Subscription Plan.
What is the club number for Nespresso?
Your membership number can be found on any of our invoices and is also displayed on the first page when you log in on your account at www. If you do not manage to find your membership number, please contact the NESPRESSO Club at 1800-019-090 (toll-free everyday from 08. Nestlé Nespresso SA (40 avenue de Rhodanie 1003 Lausanne (we or us) operates a customer recognition program. Membership is free of charge.
Will Nespresso replace my machine?
The warranty period begins on the date of purchase and Nespresso requires presentation of the original proof of purchase to ascertain the date. During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Unopened coffee sleeves can be returned up to 30 days after receipt from purchase or delivery. We’re sorry, but individual capsules and opened coffee sleeves are not eligible for returns. Call Nespresso Club Services at 1-800-562-1465 to initiate a return.Through the Buy Back programme, Nespresso offers its customers the opportunity to purchase a new machine with a 20% discount off the purchase price. The condition is that the owner agrees to return the machine by filling in a form.Should you change your mind, Nespresso is happy to exchange or refund purchases made via our website, App or over the telephone, provided they are returned in a saleable and unused condition and in their original packaging, within 14 days.Your machine can be old, unused, or broken*, all of them are welcome. Give your machine another life through the RELOVE program. If you would like to bring back your machine to Nespresso please go to your nearest Nespresso boutique, visit Nespresso.If required, Nespresso can offer a full-service Assistance Package which includes complimentary* pick up and repair of your machine and its return to your address of choice. The machine will be returned back to the pick-up address and all repairs are covered with a six-month limited repair warranty.