How to complain about Back Market?
To get in touch about an order, go to “Orders” and select “Get help” next to the one in question. Once you receive your Back Market order, you have 30 days to return it to the seller. All you have to do is reach out to us. Just a few important things to be aware of: If you receive a wrong or defective item, there are missing accessories, or if you change your mind about the item, you can ship it back for free.This step-by-step guide will help you send off the item with peace of mind so you can get your refund, repair, or replacement underway quickly. You can return any undamaged item within 30 days of receiving it for a full refund or exchange. After that, our 1-year warranty still has your back for any technical issues.To contact us about an order or start a return/repair request, go to your “Orders” page and select “Get help”. We’ll reply within 1 business day.Whether you received the wrong item or experienced a non-delivery, contacting the online store is an excellent first step. Under federal law, if the seller doesn’t provide a date that the order will be shipped, the seller must believe it can ship within 30 days.
How does Back Market handle disputes?
I received my order less than 30 days ago That’s why all Back Market items come with free 30-day returns. You can return your item if you change your mind within this period. If you like your item but it doesn’t match your expectations, feel free to send us details by starting a service request. Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law. So don’t assume a store will allow you to return an item if you change your mind.Unless you’ve damaged it, you can generally return any item for a full refund or exchange within 30 days of receiving it. Even when those 30 days are over, you’re still covered by our 1-year warranty in case a technical issue comes up and you need to have the product repaired.None are legally required to give you back your money, and it’s rare to find one that will accept a return without receipt. But all should provide return instructions clearly on the store website and/or your receipt. Always consider the company’s reputation and return policy before you buy.If you think you’re entitled to a refund, then in the first instance, you should go back to the store or contact the online retailer. Depending on what’s wrong, you may be asked for proof or purchase, which could be the original till receipt, or a copy of the transaction on your bank or credit card statement.
Does Back Market give refunds?
In which situations can I get a refund? You’re free to change your mind about your order for any reason within the first 30 days of receiving it. Sometimes issues only appear after prolonged use, which is why we also provide a 1-year warranty. The warranty starts on the date of delivery and covers hardware defects. In-Store Purchases or Faulty Goods: The law simply says refunds must be issued “without undue delay. In practice, the Consumer Rights Act 2015 expects that if the customer is entitled to a refund (eg faulty within 30 days), you should process it promptly – generally within 14 days is reasonable, but ideally sooner.In which situations can I get a refund? You’re free to change your mind about your order for any reason within the first 30 days of receiving it. Sometimes issues only appear after prolonged use, which is why we also provide a 1-year warranty. The warranty starts on the date of delivery and covers hardware defects.The most common clauses are: 100% Money Back Guarantee: This means the customer is entitled to a full refund if they are unsatisfied. Even though a timeframe isn’t directly specified, most businesses set it between 14 and 30 days.Refund policies are defined by individual states and businesses; there are no federal rules governing them. In some circumstances, customers may be entitled to a refund even though a firm has explicitly said that it does not offer them by failing to prominently show a “no refunds” sign.
Can Back Market be trusted?
But with so many platforms selling refurbished electronics, you may be wondering, Is it really legit? The short answer is—yes! Back Market is not only trustworthy but also offers a fantastic selection of refurbished gadgets at a fraction of the price of brand-new items. Back Market is a global marketplace including more than 1,500 sellers of refurbished devices. Our rigorous vetting process means that only the best of the best can sell on our platform. When you buy a device from one of our sellers, we charge a Quality Assurance Fee.Back Market enforces rigorous quality checks to ensure that the product you’re buying is reliable. Their seller support team works with sellers to ensure that quality is up to standard.We want you to have peace of mind when making a purchase. Whether you need a repair, want a refund, or want to extend coverage, Back Market covers your purchase with the protection you need.Back Market Inc is a technology company based in Brooklyn, NY that specializes in the refurbishment and resale of electronic devices. With a focus on sustainability and affordability, Back Market Inc offers a platform for consumers to purchase high-quality refurbished products at competitive prices.
How is Back Market so cheap?
Why is Back Market so cheap? Back Market is cheap because they sell refurbished products. Refurbished products have the same functions as new products, but they can’t be sold as new since they’ve been used. Cons of Buying Refurbished You don’t know how the person before you treated the device, and you don’t know when it was purchased. You normally don’t get the original accessories that came with the device either. Refurbished devices normally don’t come with warranties.Refurbished tech gets a professional makeover and functions like new, while used tech is sold as-is with no guarantees. Refurbished provides peace of mind and quality, while used offers potentially lower upfront costs but a higher risk of problems.The Cons of Buying Refurbished Phones While refurbished phones are repaired to function like new ones, they may still show light signs of previous use, such as minor scratches or dents.Buyers know that refurbished phones are not “used” phones, because they are professionally evaluated and repaired, and certified, before being sold. Usually, certified sellers will sell refurbished phones after a significant amount of testing and inspection to confirm that the device works as if it were new.
Who is the owner of Back Market?
Thibaud Hug de Larauze founded Back Market in 2014 and has been serving as its CEO since its inception. Back Market – now a certified B Corp, which guarantees certain ethical standards – was founded in 2014 by Hug de Larauze and two friends, Quentin Le Brouster and Vianney Vaute. He says the launch was inspired by working with refurbishment specialists who were selling their wares on the likes of eBay.Thibaud Hug de Larauze is the Co-Founder and CEO of Back Market, a leading marketplace for refurbished electronics.Founded in 2014 by Thibaud Hug de Larauze, Quentin Le Brouster, and Vianney Vaute, Back Market is a global marketplace for premium refurbished electronics. We’re here to help make refurbished tech trustworthy, reliable, and affordable.
What country is Back Market from?
Back Market is Europe’s leading online retailer of refurbished electronic products. The French unicorn works with professional sellers, offers a simple and ecological shopping experience, and comes with a 12-month guarantee. Back Market enforces rigorous quality checks to ensure that the product you’re buying is reliable. Their seller support team works with sellers to ensure that quality is up to standard.Thus, if the Seller does not validate a repair or replacement solution within five business days of receipt of the Product(s), and if Back Market considers the claim is justified, Back Market shall, on behalf of the Seller and after having obtained the Buyer’s opinion, implement one of the following solutions, .